Returns
If for any reason you are not happy with your purchase you may return your item(s) for a full refund within the first 30 days of delivery. Items bought on sale are not eligible for a return or refund. Delivery is indicated by the tracking number and shipping indicating the package has been delivered. All refunds will be issued to the original form of payment. We cannot receive returns on Gift Cards. If a gift card was used to purchase an item, a refund will be issued to the form or payment originally used for the gift card.
To initiate a return, please email contact@tidehill.com to begin.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within a few days. The timing is up to your financial institution or credit card company. For questions about when a refund will be applied please contact your financial institution or credit card company.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@tidehill.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@tidehill.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product please email us at contact@tidehill.com and we will email you a return label.
